Superbaj Privacy Policy

1 Introduction

Superbaj is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how Superbaj collects, uses, stores, and protects your personal data when you register, play games, make deposits or withdrawals, or interact with any part of the Superbaj service.

This policy applies to all users of Superbaj, including registered players and visitors to the platform. By registering on Superbaj or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how Superbaj handles your data, please do not use the platform.

Superbaj takes data protection seriously. We only collect what we need, we store it securely, and we never sell it to anyone. This policy is written in plain language so that every player in Bangladesh can understand exactly what happens to their information when they use Superbaj.

2 Data We Collect

Superbaj collects personal data in two categories: information you provide directly, and information collected automatically when you use the platform.

3 How We Collect Your Data

Superbaj collects your personal data through several channels. Understanding how this happens helps you stay in control of what you share with us.

• Registration form: When you create a Superbaj account, you provide your name, date of birth, phone number, and contact details directly.
• Identity verification: When you submit a government-issued ID for account verification, Superbaj collects and stores a copy of that document securely.
• Payment transactions: When you deposit or withdraw via bKash, Nagad, Rocket, or bank transfer, Superbaj receives transaction details from the payment provider.
• Platform usage: Superbaj automatically logs technical data such as your IP address, device type, and browser when you access the platform.
• Customer support: When you contact Superbaj support via email or live chat, the content of those communications is stored for quality and compliance purposes.
• Cookies and tracking: Superbaj uses cookies and similar technologies to collect usage data. See the Cookies section below for full details.

4 How We Use Your Data

Superbaj uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are unrelated to the Superbaj service.

• To create and manage your Superbaj account and verify your identity.
• To process deposits, withdrawals, and other financial transactions on your account.
• To detect and prevent fraud, money laundering, and other prohibited activities on Superbaj.
• To provide customer support and respond to your queries and complaints.
• To send you important account notifications such as deposit confirmations, withdrawal updates, and security alerts.
• To enforce the Superbaj Terms and Conditions and other platform policies.
• To comply with legal and regulatory obligations applicable to Superbaj.
• To monitor and improve the performance and security of the Superbaj platform.
• To support responsible gaming by monitoring gaming patterns and applying limits where necessary.

5 Legal Basis for Processing

Superbaj processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the Superbaj service you signed up for, including account management and payment processing.
• Legal obligation: Superbaj is required by law to collect and retain certain data for financial compliance, anti-money laundering checks, and identity verification.
• Legitimate interests: Superbaj processes some data to protect the platform from fraud, improve security, and maintain the integrity of the gaming environment.
• Consent: Where Superbaj relies on your consent — for example, for marketing communications — you can withdraw that consent at any time without affecting your account.

6 Data Sharing

Superbaj does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are bound by strict confidentiality and data protection obligations.

• Payment providers: Superbaj shares necessary transaction data with bKash, Nagad, Rocket, and banking partners to process your deposits and withdrawals.
• Identity verification services: Superbaj may use third-party verification services to confirm your identity documents. These providers process your data solely for verification purposes.
• Fraud prevention: Superbaj may share data with fraud detection services to protect the platform and all players from financial crime.
• Legal authorities: Superbaj will disclose your data to law enforcement or regulatory authorities if required to do so by a valid legal order or to comply with applicable law.
• Business transfers: In the event of a merger, acquisition, or sale of Superbaj assets, your data may be transferred to the new entity, which will be bound by this Privacy Policy.

7 Cookies

Superbaj uses cookies and similar tracking technologies to improve your experience on the platform, keep you logged in securely, and understand how players use the site so we can make it better.

You can control non-essential cookies through your browser settings. Disabling essential or security cookies may prevent you from logging in or using certain features of Superbaj. Most browsers allow you to view, manage, and delete cookies from the browser's settings menu.

8 Data Retention

Superbaj retains your personal data for as long as your account is active and for a period after account closure as required by law. The specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account plus five years after closure, as required for financial compliance.
• Transaction records: Retained for a minimum of five years from the date of each transaction in accordance with anti-money laundering regulations.
• Gaming history: Retained for three years from the date of each session to support responsible gaming monitoring and dispute resolution.
• Support communications: Retained for two years from the date of the last communication.
• Technical and usage data: Retained for 12 months on a rolling basis.

Once the applicable retention period has expired, Superbaj securely deletes or anonymises your data so that it can no longer be linked back to you. If you request account closure, Superbaj will begin the deletion process for data that is not subject to a legal retention requirement.

9 Security

Superbaj takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or disclosure.

• All data in transit between your device and Superbaj is encrypted using TLS 1.2 or higher.
• Data stored on Superbaj servers is encrypted at rest using AES-256 encryption.
• Access to personal data within Superbaj is restricted to authorised staff on a need-to-know basis.
• Superbaj conducts regular security reviews and vulnerability assessments of the platform.
• All Superbaj staff with access to personal data are trained in data protection and confidentiality obligations.
• Superbaj uses multi-factor authentication for internal systems that hold player data.

Despite these measures, no system is completely immune to security risks. If you suspect that your Superbaj account has been compromised, contact [email protected] immediately and change your password. Superbaj will investigate and take appropriate action as quickly as possible.

10 Your Rights

As a Superbaj player, you have the following rights regarding your personal data. To exercise any of these rights, contact [email protected]. Superbaj will respond to your request within 30 days.

11 Children's Privacy

Superbaj is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on or use Superbaj in any way.

If Superbaj discovers that personal data has been collected from a person under 18, that account will be closed immediately and all associated data will be deleted as quickly as possible. If you believe a minor has registered on Superbaj, please contact [email protected] immediately so we can investigate and take action.

12 Changes to This Policy

Superbaj may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that affect how we use your personal data, Superbaj will notify registered players via email or an in-platform notification before the changes take effect. Continued use of Superbaj after the updated policy has been published constitutes your acceptance of the changes.

We recommend checking this page periodically so you are always aware of how Superbaj handles your data. If you disagree with any update to this policy, you may close your account by contacting [email protected].

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, the Superbaj team is here to help 24/7.